FAQs

1. How can I contact you?

You can reach us via email at enhanciveofficial@gmail.com

2. Where are your products shipped from?

All our products are shipped from our facility located in United States. We ensure that each item is carefully packaged and dispatched promptly to reach you in optimal condition.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition, unworn, and with tags attached.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at enhanciveofficial@gmail.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different size or design?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

9. What is your policy on the European Union 14-day cooling-off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition, unworn, and with tags attached.

10. How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website to receive updates on new arrivals, promotions, and exclusive offers directly to your inbox.

 

11. Which gender do you sell clothing to?

We sell unisex clothing, which means that our clothing is both suitable for men and women alike